Returns

Per our company policy, we accept returns for up to 30 days after an order is placed. To return an item, it must meet the following requirements:

  • The item must be returned in the exact condition the customer received it.
  • The item must be returned in the packaging it was shipped in.
  • The item must be unblemished and clean.

If your product does not meet these specifications, it may not be eligible for a return. If an item is returned beyond 30 days of the order being placed, we will not be able to accept it or offer a refund.

Shipping Returned Items

All returns should be shipped to the following address:

Ariana Spa Supplies
44927 George Washington Blvd,
Suite 265
Ashburn, VA 20148

Unfortunately, shipping costs are non-refundable, so customers are responsible for any costs associated with mailing a returned item. We cannot guarantee that we will receive your return, and so we advise tracking packages to avoid any losses.

Refunds

After a returned item is received, Ariana Spa Supplies will assess the item to see if it qualifies for a refund. We will notify you upon receiving the item, and again to inform you if your refund was approved or rejected.

If your item is deemed eligible for a refund, a credit will be automatically applied to the card or account used to pay for the order within several days of approval.

For late refunds:

 If your refund doesn’t appear within a few days of being approved, take the following steps:

  1. Double-check your bank account.
  2. Reach out to your credit card company and/or bank to determine if the refund is still processing.
  3. If none of these methods work, and you still have not received your refund, contact us at support@arianaspas.com.

Unfortunately, we cannot offer refunds for sales items at this time.

 

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